Terms of Service

Last updated: 11 October 2026

These terms apply when you use arohana.studio or any product from Arohana AI Solutions ("Arohana", "we", "us"), including Swaram and our Google Business Profile tools. By using them, you agree to these terms. If you sign a separate agreement with us, that agreement wins wherever the two differ.

1. What we provide

• Swaram: an AI voice agent that answers and places phone calls for your business, with call reports and dashboards.
• Review and profile management: reading your Google reviews, drafting and posting replies under rules agreed with you, alerting you on WhatsApp to reviews that need your attention, and updating your Business Profile information when you ask.
• Demo calls requested from our website.

Fees, limits and service details are set in your order or agreement with us.

2. Your account

Keep your sign-in details private. You are responsible for what happens under your account. Tell us right away if you think someone else has used it.

3. Calls and consent

If you use Swaram to call people, you confirm that you have their consent and that your calls follow Indian telecom rules, including TRAI's rules on commercial communication and the Do Not Disturb registry. Do not use Swaram for calls that are illegal, deceptive, abusive or harassing. Only request a demo call to a number that is yours.

4. Google reviews and your Business Profile

• By connecting your profile or adding Arohana as a manager, you authorise us to read your reviews and profile and to act on it as set out in your agreement with us.
• You decide which reviews may be answered automatically. Reviews that fall outside those rules are sent to you for approval. A reply you approve, or a rule you agree to, is your decision.
• We will only change profile information you have asked us to change, and we will confirm it with you first.
• You can stop at any time by removing Arohana as a manager of your Business Profile.
• Google may reject, delay or remove replies or edits under its own policies. We cannot control that.

5. AI can make mistakes

Swaram and our review tools use AI. They usually get things right, but they can misunderstand a caller, give an incomplete answer or draft an imperfect reply. Check reports and drafts, and tell us when something is wrong so we can fix it. Do not rely on our products for emergencies or for medical, legal or financial advice.

6. Acceptable use

Do not use our products to break the law, infringe anyone's rights, send spam, collect data you are not allowed to collect, or try to access systems or data that are not yours. Do not try to copy, reverse-engineer or overload our services. We may suspend accounts that do this.

7. Your data and ours

Your business data, call content and reviews remain yours. We use them only to provide our services, as described in our Privacy Policy. Our software, voice agents, prompts and website belong to Arohana.

8. Payment

Where fees apply, they are set in your order or agreement. Prepaid balances are used up as you use the service. Calls are refused once the balance runs out. Prices do not include GST, which is added as applicable.

9. Availability and changes

We work to keep our products available, but we do not promise they will be uninterrupted or error-free. Telephone networks, Google, WhatsApp and other third parties can fail. We may improve or change features. If a change significantly affects a paid service, we will tell you in advance.

10. Liability

Our products are provided "as is", to the extent the law allows. We are not liable for indirect or consequential losses, such as lost profits or lost business. Our total liability for any claim is limited to the fees you paid us in the three months before the claim arose. Nothing here limits liability that cannot be limited by law.

11. Ending the service

You can stop using our products at any time, subject to your agreement with us. We may suspend or end access if these terms are broken. When service ends, we delete your data as described in our Privacy Policy.

12. Governing law

These terms are governed by the laws of India. Disputes will be handled by the courts of India.

13. Changes to these terms

We may update these terms. The date at the top shows the latest version. If you keep using our products after a change, you accept the new terms.

14. Contact

Arohana AI Solutions · namaste@arohana.studio